The key to a successful business is how you manage your staff. Particularly in hospitality, people make the experience more enjoyable for customers. Hospitality has the highest turnover rate of any industry in Australia. We will be discussing tips for managing a restaurant team to increase employee satisfaction and productivity.

Create a shared vision

A team aligned around a common goal will be more likely to work together towards achieving it. Communicate clearly with your staff during interviews and onboarding to communicate the story of your restaurant, its purpose, and its unique selling proposition.

Next, establish both high-level and tactical goals that the team can achieve together and individually. One high-level goal could be to win the ‘Best Restaurant Award’ for the year. A tactical goal might be how many people you want to seat per service.

Transparency is key

Transparency about your business will encourage employees to be more involved in the company’s success. Open-book management is one way to be more transparent. This is where staff can share the business’s financial situation with them to increase their engagement. Open book management could include sharing information such as weekly revenue and holding strategy workshops every few months to help generate growth ideas.

Clarify your roles and responsibilities

When people clearly understand their responsibilities and the team members they will be working with, they are more likely to succeed in their jobs and perform better as a team. Onboarding is a time when you take employees through the job titles and responsibilities. It may be worthwhile to list the manager of each staff member, depending on how large your team is. You can keep this information in a back-of-house handbook for staff to reference at any time.

Improved systems make it easy to do your work.

Clear processes and systems help staff work more efficiently in busy restaurants. It is a good idea to set up a Square for Restaurants hospitality POS to manage your staff smoothly. Square for Restaurants allows staff to optimize floor plans to turn more tables. They can also input re-orders or upsells with just a few clicks.

Square Team Management allows you to assign custom permissions to employees to rely less upon managers when performing simple tasks using the point-of-sale system. Employees can view their schedules, adjust them and see the hours worked. This helps to minimize confusion and back-and-forth communication regarding paychecks or rostering.

Square Team Management – Get Started

Protect your business and empower your employees.

Ask your staff for feedback.

You can capture what your staff learn by working both front and back of the house. This will help you respond to customer needs better and fix issues (e.g. inventory management) before they become major business problems.

There are many ways to bring the insights of the floor to management. For example, introverts may respond more clearly to feedback boxes or one-on-one meetings with managers. It is worth exploring other avenues of feedback, in addition to brainstorming and team strategy sessions.

Asking your employees for feedback is a great way to get to know your business and make them feel valued.

Show your appreciation to the staff

It is crucial to show appreciation for your employees’ contributions and motivate them. This will help you retain your employees. Employees will benefit from being praised for their work in person and promptly. Staff can be recognized for their hard work by being more formal and presenting gift cards at staff events.

Celebrate business success together to boost morale and recognize the value of teamwork.

Hospitality is hard work. Respecting breaks, sick and time off, as well as other wellbeing measures, such as providing healthy meals, can make a difference in how you work at your restaurant.

Train employees for unexpected events

The year 2020 has taught us one thing: anything can happen at any time! Employees must be able to work together and think creatively and critically when things go wrong. It is important to build trust within the team before you can work together to solve problems. You can build trust by being trustworthy (doing what is promised) and supporting your team members even when they make mistakes. This is a great summary of what it takes to build trust in the workplace.

Szenario training teaches staff to manage various daily events such as menu changes, dietary needs, late shows, and unruly customers.

Many techniques can be used to increase productivity and retention of your team members, such as trust-building or using restaurant POS software. If in doubt, remember the golden rule of treating others as you would like to and set an example. Your employees will appreciate it, and so will your customers.


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